A: All our units are fitted with rain covers unless otherwise stated, but we must point out that they only offer limited protection from bad weather.
Q: Does the castle have to be plugged in?
A: Yes. We require a standard 13amp socket to plug the blower unit in. The socket should be located no more than 35m from where the unit is to be sited.
Q: Does the unit have to be set up on grass?
A: No. We can set up most of our inflatable's on any smooth and level surface. However, certain units, because of their size and design can only be anchored to a grass or turf surface.
Q: What if it rains on the day?
A: In the event of very bad weather our delivery team will call you on the morning of the booking to confirm whether you still want us to deliver. In cases of torrential rain/ thunderstorms we will actually cancel the booking and phone you at the earliest possible time. This is done purely for safety reasons. We make no charge for cancelled bookings.
Q: Do you have Public Liability Insurance?
A: Yes. All our inflatable's carry 5 million pounds Public Liability Cover. This covers the unit for any mishap which may occur due to the unit being faulty. It does not cover accidents which may occur due to human error, mis-use of the unit or lack of proper supervison. It is down to you as they customer. To make sure the unit is properly supervised at all times and that the terms & conditions of hire we give you are fully adhered to.
If required we can provide a supervisor at an additional cost.
To view our Public Liability Insurance, lease click here: Insurance
Q: When will the inflatable be delivered?
A: In our standard delivery and collection times, we aim to deliver the castles between 8:30 and 12:00am and start pickups from 4pm. If different times are needed this is always fully arangeable.
Q: Do you charge for delivery?
A: We operate a roughly 10 mile delivery service around Blackpool Fylde and Wyre. For areas outside of this zone delivery will be charged on an individual basis. If your concerned we may not be able to deliver to you please do not hesitate to contact us.
Q: Do you stay with the unit?
A: No. Once you are happy with the set up and safe operation of the equipment, our staff will leave you with it until they come to collect. If required we can supply a staff member to run the inflatable.
Q: How much does it cost to run the castle all day?
A: The castles runs on a 750w motor, and therefore costs around 10 - 15p per hour to run.
Q: Can the inflatable be used indoors?
A: Yes. All our inflatables can be used indoors, subject to the minimum sizes stated in their description. We ask that you make sure there is at least 2ft space all around the unit to give it space to move and also to allow access to all parts.
Q: Do I have to leave the castle plugged in?
A: Yes to keep running throughout the event the unit needs to remain powered. After the event you can feel free to turn it off unless in bad weather then the unit should be left inflated until our delivery team arrive to collect it.
Q: My event is in a field & has no electric supply; can you still supply a castle?
A: We can run units off a generator or a petrol fuelled blower, this is to be supplied by the customer , or alternatively we can supply a generator for an additional fee which will be dependent on the customers needs. We recommend you use at least a 3kva generator for a normal, single unit.
N.B: kva relates to the power output of a generator. The size of the engine powering the generator has no bearing on the power output.
Q: I need to cancel the booking for another reason. How do I go about it?
A: We realise that situations can change very rapidly and not only because of the weather. All we ask is that you phone us as soon as possible if you wish to cancel your booking please contact us before 10am on the day of the event and there will be no charge.
Q: My party doesn't start until late afternoon. How long can I have the unit for?
A: We try to be fair to all our customers, we will try to accommodate the collection time you need however if it is late in the evening you would need to hire the castle for the overnight hire basis. Our castle prices are for a hire period of 6 hours. Unfortunately it would be the same price if you needed it for 2/3 hours as we cannot re-book it out again. We may be able to supply units overnight, or for weekends, subject to availability. Please contact us for further details
Q: Do you erect castles in community gardens in the grounds of flats?
